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Choose a support path or describe what you need. Keep plan, phone, order, and connection help in one conversation.

DeployedSim help

Plans, phone checks, and order support in one place.

Guided support

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DeployedSim

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Connection checks

If an installed eSIM is not working, try these steps in order.

1
Confirm that the eSIM is installed and turned on in the phone's SIM settings.
2
Set the travel eSIM as the mobile-data line and follow the plan's roaming instructions.
3
Confirm that you are in the plan's listed destination and supported network area.
4
Turn airplane mode on and off once, then restart the phone if needed.
5
If the balance is empty, connect to Wi-Fi or another line before opening My eSIM.

iPhone instructions Android instructions Open My eSIM

Human support

Use the support route below when a plan, installation, connection, or order needs a person to review it.

Human support on WhatsApp Monday–Friday, 07:00–23:00 Eastern European Time, replies within 5 minutes. Outside these hours, our AI support agent answers around the clock and can help with orders, installation and account changes.